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TECNO Mobile launches Camon 11,11Pro

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Global premier mobile phone brand TECNO Mobile has launched two new smartphones CAMON 11 and CAMON 11 Pro offering users bright and clear selfies with high quality. These novelties are the latest to join the popular CAMON series, which already includes the CAMON X and CAMON CM models, and will delight fans of the self-portrait genre. Country Manager for Tecno ...

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Customer service very poor in Ghana—Report

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A latest Customer Service Index has described customer service delivery in the country as very poor. The survey conducted by the Institute of Customer Service Professionals was carried out across various sectors including Financial, utilities, Telecommunications, Hospitality, Healthcare, Retail malls, Public Institutions and online businesses. It revealed that public Institutions especially utility providers were the worse when it comes to   ...

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Telcos increase cost of voice calls

Ken Ashigbey - CEO, Chamber of Telecommunications

Some telcos have started announcing new rates following the decision to adjust tariffs due to the VAT recalibration. The telcos through the Telecoms Chamber announced that the decoupling of the 2.5 percent NHIL and 2.5 percent GETFund have affected their operations. The chamber last month announced that Airtel Tigo, MTN and Vodafone will adjust their tariffs from November 1. Meanwhile ...

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GRA shuts down head office of Surfline for not paying taxes

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The Debt and Management Enforcement Unit of the Ghana Revenue Authority has closed the head office of internet service provider Surfline in Accra for defaulting in tax payment. The GRA embarked on the exercise in the Greater Accra region to retrieve taxes owed government. Explaining the reasons behind the action, Acting Assistant Commissioner at the Communications and Public Affairs Department ...

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Dell to expand operations in Ghana

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Technology firm, Dell, has announced a major expansion drive into the Ghanaian market within the short to medium terms. The company says the country provides the conducive environment to boost its operations in the West African sub region. Citi Business News understands that discussions have already begun with key investors here to attract Dell’s new vision of expansion. The Vice ...

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#GITEX2018 in pictures

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The annual edition of GITEX Technology Week came off from October 14 to 18, 2018. The event took place in Dubai in the United Arab Emirates (UAE). According to organizers, GITEX 2018 presented the largest regional IT exhibition with a more significant role in 2018 than ever before. The event also defined latest trends, presented high caliber speakers & showcased ...

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Consumer spending in IT to reduce in 2019

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Spending in the telecom and ICT industry is expected to see some amount of dip next year, 2019. The International Data Corporation which is a global ICT research and consultancy services firm, projects that the experience will be across the board including inventors and consumers. Data from the IDC on spending on IT in Ghana for instance show that in ...

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Telcos not colluding on tariff increment—Ken Ashigbey

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The CEO of the Chamber of Telecommunications, Ken Ashigbey has refuted suggestions that telecommunication companies have been colluding ahead of the expected increase of telecom service tariffs after the recalibration of the Value Added Tax (VAT). Speaking on Citi TV’s Point of View, he defended the integrity of the telcos, saying the competition among the chamber’s members “is as intense ...

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Telecoms Chamber to engage gov’t over increased tariffs

Ken Ashigbey - CEO, Chamber of Telecommunications

The Chamber of Telecommunications has said it is open to further discussions with the government over the imposition of taxes on operations of its members. This follows the increase in telecom service tariffs after the recalibration of the Value Added Tax (VAT). The midyear budget review saw the separation of the 5 percent GETFund and NHIL levies from the VAT ...

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George Andah questions decision by telcos to increase charges

Dep Communications Minister, George Andah

Deputy Minister of Communication, George Andah, finds reasons given by the Ghana Chamber of Telecommunication for an impending increment in tariffs by telcos problematic. The Chamber had announced in a statement issued recently that Airtel-Tigo, MTN and Vodafone will be adjusting their tariffs upwards from November 1, 2018. The Chamber  had explained that the increment is in accordance with the ...

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